If you are not satisfied with your ATTO webstore purchased product you may return the item within 30 days of receiving it for exchange or credit. The product must be returned in an undamaged condition. Shipping costs are not refunded. All product returns require return material authorization approval from ATTO. Please contact our sales operations team by phone at (716) 691-1999 x0 or email at firstname.lastname@example.org. Sales operations is available from 8:00 AM to 5:00 PM (EST), Monday through Friday, excluding holidays. When contacting us, please provide your name, order number (if available), and date of purchase.